QRspin Privacy Policy
Last Updated: [Insert date]
Effective Date: [Insert date]
At QRspin, we take your privacy seriously. This Privacy Policy explains how QRspin Inc. ("we", "us", "our") collects, uses, shares, and protects your personal information when you use our customer engagement platform and related services.
By using QRspin, you consent to the data practices described in this Privacy Policy. If you do not agree with our practices, please do not use our Service.
1. Information We Collect
We collect information to provide and improve our Service. The types of information we collect include:
Account Information:
- Name, email address, phone number
- Business name, address, and contact details
- Payment information (processed securely through third-party providers)
- Profile photos and business logos
Usage Information:
- How you interact with our platform and features
- Campaign performance data and analytics
- Log files, IP addresses, and device information
- Browser type, operating system, and referring URLs
Customer Data:
- Information about your customers who participate in your campaigns
- Contact information provided by customers (names, emails, phone numbers)
- Customer engagement data and preferences
2. How We Use Your Information
We use the information we collect for the following purposes:
- Provide, maintain, and improve our Service
- Process payments and manage your account
- Send transactional emails and important service updates
- Provide customer support and respond to inquiries
- Analyze usage patterns to enhance user experience
- Detect, prevent, and address fraud or security issues
- Comply with legal obligations and enforce our Terms of Service
- Send marketing communications (with your consent)
3. We Will Never Sell Your Data
QRspin does not and will never sell, rent, or trade your personal information or customer data to third parties for marketing purposes.
Your data belongs to you, and we are committed to protecting your privacy and maintaining your trust.
4. Information Sharing and Disclosure
We may share your information only in the following limited circumstances:
Service Providers:
We work with trusted third-party service providers who help us operate our business, such as payment processors, email services, and cloud hosting providers. These providers are contractually bound to protect your information and use it only for the services they provide to us.
Legal Requirements:
We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users or the public.
Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication requirements
- Secure data centers with physical and network security
- Employee training on data protection and privacy
- Incident response procedures for potential breaches
While we strive to protect your information, no security system is completely impenetrable. We cannot guarantee absolute security but commit to promptly addressing any security incidents.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Portability: Request a copy of your data in a portable format
- Restriction: Request limitation of how we process your information
- Objection: Object to certain types of processing
- Withdraw Consent: Withdraw consent for marketing communications
To exercise these rights, please contact us using the information provided in the Contact section below.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns:
Essential Cookies:
Required for basic functionality, security, and to maintain your session.
Analytics Cookies:
Help us understand how you use our Service to improve performance and features.
Marketing Cookies:
Used to deliver relevant advertisements and measure campaign effectiveness (with your consent).
You can control cookie settings through your browser preferences, though disabling certain cookies may affect functionality.
8. Third-Party Integrations
QRspin integrates with various third-party services (such as Google Reviews, SMS providers, and payment processors) to provide enhanced functionality. These integrations may involve sharing certain information with these services according to their own privacy policies.
We carefully vet our integration partners and ensure they meet our security and privacy standards. However, we encourage you to review the privacy policies of any third-party services you choose to connect with QRspin.
9. International Data Transfers
QRspin is based in Canada, and your information may be processed and stored in Canada or other countries where our service providers operate. We ensure that any international transfers comply with applicable data protection laws and include appropriate safeguards.
10. Data Retention
We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Specific retention periods depend on the type of information and applicable legal requirements:
- Account information: Retained while your account is active plus 3 years after closure
- Transaction records: Retained for 7 years for tax and legal compliance
- Marketing communications: Until you unsubscribe or withdraw consent
- Usage analytics: Aggregated data may be retained indefinitely for product improvement
11. Children's Privacy
QRspin is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notification to registered users
- Providing in-app notifications for significant changes
Continued use of our Service after changes become effective constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:
Privacy Officer: privacy@qrspin.io
General Support: support@qrspin.io
Mailing Address:
QRspin Inc.
[Your Business Address]
[City, Province, Postal Code]
Canada
Phone: [Your Phone Number]
We will respond to your privacy-related inquiries within 30 days of receipt.
